Delete Your Account

This page explains how to permanently delete your AgentXXI account and the personal information associated with it. It applies to the AgentXXI mobile application on iOS and Android, and to this website.

You can delete your account yourself from inside the app, or ask us to delete it for you by email. Both routes remove the same data.

1. Delete your account from inside the app

This is the fastest route and does not require contacting us:

• Open the AgentXXI app and sign in
• Go to Profile → Account settings
• Tap Delete account
• Confirm when prompted

You are signed out immediately. Deletion is permanent and cannot be undone.

2. Request deletion by email

If you cannot access the app, email support@agentxxi.com from the email address registered to your account, with the subject line "Delete my account".

We may need to verify your identity before acting on the request, so that nobody else can delete your account. We do not charge for deletion requests.

3. What is deleted

When your account is deleted, we delete the personal information held against it, including:

• Your name
• Your email address
• Your login credentials and account identifiers
• Your brand profile details, such as agency name, phone number and social handles
• The record linking your account to a subscription
• Any property information or generated marketing materials still held in temporary processing storage

4. What AgentXXI does not hold in the first place

AgentXXI is built to minimise what it stores. Property information you enter and the marketing materials you generate are processed to fulfil your request and are not kept as a permanent record attached to your account, so in most cases there is nothing of that kind left to delete.

Files you have already downloaded to your own device, printed, or published elsewhere are outside our control. Deleting your account does not remove them, and you remain free to keep and use them.

5. What may be retained, and why

A limited amount of information may be retained after deletion where the law requires it or where it is necessary to protect the Service:

• Transaction and billing records needed to meet tax, accounting and consumer-law obligations. Where your payment was taken by Apple, Google or another payment provider, that provider holds its own records under its own policy
• Security, fraud-prevention and abuse records
• Residual copies inside encrypted backups, which are erased as those backups age out on their normal rotation

Retained information is kept only for as long as the relevant obligation requires, and is not used to market to you.

6. Cancel your subscription separately

Deleting your AgentXXI account does not cancel a paid subscription bought through the App Store or Google Play. Those subscriptions are billed by the store, not by AgentXXI, and will keep renewing until you cancel them there.

Cancel first, then delete:

• iOS: Settings → your name → Subscriptions → AgentXXI → Cancel Subscription
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → AgentXXI → Cancel

7. How long it takes

Deletion completes within 30 days of the request, and usually much sooner. Residual copies inside encrypted backups are removed as those backups rotate.

Once deletion is complete the account cannot be recovered. If you want to use AgentXXI again afterwards, you will need to create a new account.

8. Contact us

If you have questions about deleting your account or your data, contact us.

AgentXXI
Email: support@agentxxi.com
Website: agentxxi.com
Business Address: Ground Floor, 470 St Kilda Road, Melbourne Vic 3004, Australia

See also our Privacy Policy and Terms & Conditions.